Contact Us

Courses /

  • Lunch & Learn

/ Managing Poor Administrator or Superintendent Communication

  • Lunch & Learn

Managing Poor Administrator or Superintendent Communication

Understand communication risks, formal clarification, documentation, evidence-based escalation, and delay protection through disciplined, clause-based correspondence.
  • 1 Hour Session
  • Online
  • Code: MPA1
A practical course that helps contractors manage unclear, delayed or inconsistent communication from Administrators and Superintendents before it becomes a time, cost or entitlement dispute. Learn how to deal with unanswered RFIs, verbal instructions, ambiguous directions, late approvals and unsupported entitlement decisions using clear clarification requests, formal notices, registers, program evidence and professional escalation. Designed for contractors working under AS-series, TMR TIC-CO and NSW GC21-style contracts, the course provides a repeatable communication control framework that helps protect contractual rights while keeping project relationships productive. Turn silence and ambiguity into clear, timed, clause-based and recorded project controls.
  • 1 Hour Session
  • $200
$200

per person

Next Session

  • 9 Sep 2026

Duration

  • 1 Hour Session

Format

  • Online

Course Code

  • MPA1
Organizational
BOOK NOW
Enquire Now
DOWNLOAD COURSE OUTLINE
Download Course Outline

Run online or at your workplace

Group and corporate bookings

What You'll Learn

Convert uncertainty into controlled records rather than letting unclear communication stay unresolved

Confirm what was actually said – distinguish formal directions, approvals and determinations from informal comments and verbal instructions

Write precise clarification requests that state the issue, contract basis, decision required, required-by date and consequence

Treat silence as a risk event – don't assume non-response means approval or rejection unless the contract expressly says so

Link communication delay to evidence – connect each missing decision to a date, program activity, impact and mitigation action

Escalate by risk, not frustration – preserve rights through factual, clause-based correspondence while supporting continued delivery

Identify the ten habits that separate defensible contract administration from exposed administration

Apply a simple check before issuing or responding to any notice

Spot early warning signs that a variation or delay claim is heading for dispute

Know exactly what to document — and when — to protect your position

Avoid the three most common mistakes that undermine a superintendent’s certification

Walk away with a one-page reference you can pin above your desk

Who Should Attend

This session is for contractor-side personnel responsible for RFIs, directions, approvals, EOTs, variations and contractual correspondence.
Contractor-side Contract Administrators and Contract Managers
Project Managers and Project Engineers
Commercial Managers, Quantity Surveyors and claims personnel
Planners and Project Controls staff
Site and Construction Managers
Senior project personnel

Session Agenda

0–10 min
Why poor Administrator communication matters – and what it looks like on projects
10–25 min
The communication control framework – confirm what was said and write precise clarification requests
25–40 min
Managing silence, verbal instructions, ambiguous rejections and late approvals
40–52 min
Linking decision delay to program evidence, the communication risk register and professional escalation
52–60 min
Protective correspondence, a worked RFI example and live Q&A

What's Included

Live facilitator-led session

Presented live by Dyrick Hobbs, online or face-to-face.

Session slides & reference notes

The full presentation to keep and revisit after the session.

One-page reference sheet

A printable summary of the ten rules for your desk or site office.

Certificate of attendance

Issued after the session for your professional development record.

YOUR FACILITATORS

Dyrick Hobbs

Founder of Enginuity Training. Twenty years administering standard form construction contracts across live infrastructure and building projects in Australia.

Marissa Wise

Principal Trainer at Enginuity Training. Civil engineer, adjudicator and infrastructure leader with extensive experience administering construction contracts and resolving complex project delivery issues across Australia.

You Might Also Like

Ready to Lock In Your Ten Rules?

Book your seat in the next live session, online or face-to-face.

Enrol Now

Group and corporate bookings available

Enquiry Form

Preferred Contact Method